Transforming community health systems
to improve health outcomes in Zimbabwe

View Project Gallery >>

English Sall

English Sall is data enthusiast and researcher at heart. She is a board member of the Sall Family Foundation and pursuing the role of a next gen philanthropist. English is currently pursuing her PhD in Industrial Organizational Psychology (IOP) at North Carolina State University. English specializes in Humanitarian Work Psychology and is especially interested in how IOP can be applied to cross-cultural leadership and work-force development within informal economies.

Download Complete Bio >>

The Issue

The focus of all health care systems is the health and well-being of patients. However, in particular in remote areas, patients often don’t have appropriate and timely access to health care services to address their needs and feel disempowered.

In more and more countries, Community Healthcare Workers (CHWs) are deployed to provide a bridge between the community and the health system. They provide an entry-point to the health system due to their abilities, skills set, geographical location, and most importantly their trusted position in the community.

Despite progress with scaling up CHW systems, training provided to CHWs are often insufficient and available information management tools are not effective in supporting a truly human-centred health care service.

Pilot And Learn

This project will design and implement an electronic health information tool that provides patients with information about their health, enables the community health worker to provide continuous care and informs health care facilities staff and policy makers with an overall picture of the health of their community.

Existing health information management systems tend to be fragmented and incomplete. This results in client’s information being held in multiple silos but with no one system providing a holistic overview. This leaves room for misdiagnosis, mismeasurement, inefficient use of resources and an overall lack of ability to have oversight of the health of communities.

Leverage And Scale

By building a strong electronic foundation, caregivers, community health workers and clients are better equipped to work together to create a health system that works for everyone when and where they need it.

Scaling this approach will provide extremely valuable information to national health systems to better manage their resources. The government of Zimbabwe has joined this effort to support the pilot with the view to scaling a successful solution across the national health system. Crucial learning, from pilot to scale-up, can be used to inform similar initiatives in other countries.